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FAQs

We are answering the most frequently asked questions we get. If you have another question that you don’t see answered below please contact us at admin@poofycheeks.com with the subject line QUESTION.

I enter my email and name but the freebie download doesn’t start?

We have done a lot of investigating and found that (mostly) Xfinity/Comcast internet customers are not always able to get our downloads due to a filter they are using for their customers. Currently we are going back through and adding a separate link to click and access the download. See the link location in the image below.